Your privacy is our priority, and for this reason, at FINQUES CALELLA, we process your personal data in strict compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016 (the "General Data Protection Regulation" or "GDPR") and Law 34/2002, of 11 July, on information society services and electronic commerce (the "LSSI").

We collect and process your personal information, always with your knowledge and consent, every time you use or contract our services, when you submit inquiries through our contact form or information request forms, when you browse our website, when you interact through our profiles on social networks, or when you write to us or reply to our messages and emails.

What type of personal data do we collect?

At FINQUES CALELLA, we collect two types of personal data from our users, clients, and suppliers, depending on whether the data is information you have provided to us yourself (either mandatory information to use or contract our products and services, or additional data you have voluntarily provided), or information that we collect automatically from your use of our website.

Information you provide to us yourself

Name and surname
Postal address
Telephone number
Email address
Bank or payment information
National Identity Document or NIF

Information we collect automatically

Usage Information: We collect information about your use of our website, such as the content you view, your searches for properties for sale or rent, etc.
Cookies: When you visit our website, we automatically collect certain information, including your IP addresses, the date, times, and frequency with which you access the website, and the way you navigate through its content. We collect this data using cookies, either our own or third-party, of the following types: technical, personalization, and analytical. We use them so that you can navigate our website correctly and access all sections without problems, as well as to improve your user experience and offer content tailored to your interests. For more information, you can consult our Cookie Policy.

If you are a supplier, you should know that we use and store the personal data of individuals in your organization to manage the receipt of the services you provide to us as a supplier. Furthermore, we also keep your financial data to pay you the corresponding amounts for the services rendered. We consider all these activities to be necessary within the framework of our legitimate interests as the beneficiary of your services.

In any case, the personal data you provide us must be true, accurate, complete, and up-to-date, and you must take responsibility for any damage or harm, direct or indirect, that may result from the breach of this obligation. In the event that the data provided belongs to a third party, you must inform them beforehand of the content of this clause and obtain their consent.

IF YOU ARE UNDER 14 YEARS OLD, YOU MAY NOT REGISTER ON THIS WEBSITE OR SEND US YOUR PERSONAL DATA. ASK YOUR PARENTS TO HELP YOU READ THIS DOCUMENT AND CLARIFY ANY QUESTIONS YOU MAY HAVE ABOUT IT.

If you are between 14 and 17 years old, before providing us with your personal information, you must have obtained the consent of your parents, guardian, or legal representative for your personal data to be subject to automated processing.

PURPOSE

For what purpose do we process your personal data?

At FINQUES CALELLA, we process the information you provide us for different purposes based on the functionalities you use. If you provide us with your data through any of the forms enabled on our website (for example, the contact form or the information request form), the purpose of the processing will be the one indicated in the form itself.

If you provide us with your personal data via email or other means, we will generally process your data in relation to the management or inquiry made. In compliance with the provisions of Law 34/2002, of 11 July, on information society services and electronic commerce ("LSSI"), we will not send you commercial communications without identifying them as such and without prior information about it. For these purposes, any information we send you whose purpose is the maintenance of the contractual relationship or the response to your request, as well as any information related to your request and directly derived from this relationship, should not be understood as a commercial communication.

All the information you provide us when interacting with us through our social media profiles will be processed for the purpose of responding to your inquiry, management, or comment, always within the context of the social network in question. We will not extract this data without your consent. In any case, please note that the use of these platforms (e.g., Facebook) is subject to the full acceptance of their own terms and conditions, which are independent of those of FINQUES CALELLA. Our social media profiles aim to be an alternative communication channel to publicize the content and services of FINQUES CALELLA to all those who may be interested, but we decline responsibility for the data processing carried out by the companies managing these social networks.

Otherwise, the purposes for which we may process your personal data, depending on the case, are those indicated below:

Manage the sending of the information you request and respond to all your messages and inquiries (for this, we need your name and surname, your email address, and your phone number);
Manage and carry out the invoicing of the services you have entrusted to us, such as the management of the sale or rental of your property, arranging property viewings, regulating contractual aspects between the owner or landlord and the buyer or tenant of the property (for this, we need your name and surname, your national identity document or NIF, your postal address, and your email address);
Maintain a history of commercial relations and communications we have with you (for this, we need your name and surname, your postal address, your email address, and your contact phone number);
Maintain our accounting and comply with our administrative and fiscal obligations (for this, we need your name and surname, your national identity document or NIF, your postal address, your email address, and, where applicable, your bank details or IBAN);
In the event that you are a supplier and we have contracted your services, we will process your data to pay you the corresponding amounts for these services (for this, we need your name and surname, your NIF, your postal address, your email address, and, where applicable, your bank details or IBAN);
Send you commercial or promotional communications, by electronic or analogue means, about FINQUES CALELLA products and services, such as properties for sale or rent that may be of interest to you, based on the preferences you have communicated to us or that are derived from your browsing habits and searches carried out on our website. We will only send you this type of communication if you have previously given us your express consent, which you can withdraw at any time and very easily using the link provided for this purpose in the communications themselves (if they are electronic), by sending us an email to our email address info@finquescalella.com, or by sending us your request in writing to our postal address. We will never send you advertising from other companies unrelated to FINQUES CALELLA (for this, we need your name and surname, your postal address, your email address, and your contact phone number);
Analyze the use of our products and services, as well as generate anonymous statistical reports regarding the access habits and activity carried out by users on our website (for this, we need to know your browsing habits, the sections you click on, your searches, etc.);
comply with legally established obligations, such as anti-money laundering regulations (for this, we need your name and surname, your national identity document or NIF, your postal address, and your email address);

How long will we keep your data?

We will keep your data while your relationship with FINQUES CALELLA is maintained and, once it is finished, we will continue to keep it as long as you do not request its deletion, provided that such data remains relevant in relation to the purposes for which it was collected. For example, if you have authorized us to send you advertising for our products and services, we will retain your data while your consent persists.

In any case, we will keep your data for as long as necessary to comply with our legal obligations, and especially during the applicable legal limitation periods. In this case, they will be processed solely for the purpose of proving compliance with our legal or contractual obligations. Once these limitation periods have ended, your data will be deleted or, alternatively, anonymized.

LEGAL BASIS

What is the legal basis for processing your data?

For each specific processing of personal data collected about you, we will inform you if the communication of your personal data to FINQUES CALELLA is a legal or contractual requirement, and if you are obliged to provide the personal data, as well as the possible consequences of not doing so.

In the event that you provide us with your data to contract our services, the legal basis for the processing of your data is the execution of the corresponding contract.

If you provide us with your data to communicate with us through our contact channels and forms or through the property information request forms, the legal basis for the processing is your own consent, which you will have granted by checking the corresponding box in the data collection form.

Similarly, the processing of your data that we carry out to respond to all your messages and inquiries, as well as to analyze your use of our website in order to improve our products and services, is based on your consent.

The prospective offer of our products and services is based on the consent we have previously requested from you and which you can withdraw at any time, without the withdrawal of said consent conditioning the execution of any contract we have in force.

When we process your data for the purpose of issuing invoices for the services provided or keeping our accounting, the legal basis for the processing is a legal obligation of an administrative and/or tax nature.

And in general, when you provide us with your data in relation to a matter you have entrusted to us, we understand that there is a legitimate interest in the processing, so that we can properly attend to your request or assignment.

Are you obliged to provide the data we request?

When the basis that legitimizes us to process your data is your own consent, as a general rule you are not obliged to provide us with your personal data. However, keep in mind that we can only provide you with the services you request (for example, sending you commercial information of interest to you) if you provide us with some data that we consider necessary for these purposes, and which you can clearly identify in our forms because they are marked with an asterisk (*). If you do not provide us with this required data, we probably will not be able to provide you with the requested services or we may have to provide them incompletely.

Your consent must be free, specific, informed, and unambiguous, and you must grant it to us through a positive and affirmative action, without any pressure and knowing what you are consenting to. Consequently, to comply with these requirements clearly and unambiguously, when requesting your consent through the forms on our website, we will include a summary with basic information on data protection, a link to this Privacy Policy, and a box that you must tick expressly. We recommend that you read all this information before giving your consent to each type of processing. We will keep a record of all the consents you have given in this regard.

Is it possible to withdraw your consent?

Of course. In those cases where you have authorized us to process your personal information, you may withdraw your consent at any time by sending a communication to FINQUES CALELLA and specifically indicating the consent you wish to withdraw. You can do this by writing to our postal address, through the contact form on our website, or by email to info@finquescalella.com. Please note that the withdrawal of your consent does not affect the lawfulness of the data processing subject to your consent that we have carried out before such withdrawal, nor the data processing that we may carry out on other legal bases, such as a legitimate interest or the execution of a contract.

RECIPIENTS

To which recipients will your data be communicated?

We never share your personal data with third parties unrelated to FINQUES CALELLA, unless it is necessary to provide you with the services you have requested. Consequently, the data sent to third parties will be used solely to offer you our services. In each specific processing activity, we will detail the categories of third parties who access your data.

Where appropriate, and always in accordance with current legislation, we may exchange your personal data with the following categories of recipients:

With service providers who perform specific functions for FINQUES CALELLA. This category includes, for example, the managers who handle our accounting and taxation, auditors, notaries, banking entities, property appraisers, or computer programmers in charge of web development, hosting, and the digital strategy of our online platforms.

FINQUES CALELLA regulates these transfers of personal data to external providers by signing contracts or processing manager clauses, so that these providers can only process the data according to our instructions and for strictly necessary purposes.

With judicial bodies, tax authorities, auditing authorities, or others, in the event that we are legally obliged to share the data with them (for example, in the event of litigation or in response to a request from a tax authority);

Will your data be transferred to third countries?

No. At FINQUES CALELLA, we will not transfer your data to third countries or international organizations.

RIGHTS

What are your rights when you provide us with your data?

You have the right to obtain confirmation as to whether or not FINQUES CALELLA is processing personal data concerning you.

You have the right to access your personal data, as well as to request the rectification of inaccurate data or, where appropriate, request their erasure when, among other reasons, the data are no longer necessary for the purposes for which they were collected.

In certain circumstances, you may request the restriction of the processing of your data, in which case we will only keep them for the exercise or defense of claims, or to comply with our legal obligations.

In certain circumstances and for reasons related to your particular situation, you may object to the processing of your data. FINQUES CALELLA will cease to process the data, except for compelling legitimate reasons, due to legal obligation or for the exercise or defense of possible claims.

In the event that you had given consent for a specific purpose, such as authorizing us to send you advertising about our products and services, you have the right to withdraw the consent at any time, without affecting the lawfulness of the processing based on the consent prior to its withdrawal.

Likewise, you have the right to lodge a complaint with the competent Data Protection Supervisory Authority, especially when you have not obtained satisfaction in the exercise of your rights.

We have forms available for you to exercise all the aforementioned rights. Below, we will detail a little more about what these rights are and how you can exercise them.

Right of access: what is it and how can you exercise it?

The right of access means that you can ask us at any time for confirmation of whether or not we are processing personal data concerning you and, in that case, we are obliged to communicate the following information to you:

what this data is;
for what purposes we are processing it;
possible communications, transfers, or cross-border transfers of your data to third parties;
expected retention period;
the existence of your right to request the rectification or erasure of your personal data or the restriction of its processing, or to object to such processing;
the right to lodge a complaint with the supervisory authority;
in the event that the personal data was not obtained from you, any available information about its origin;
the existence of automated decision-making, including profiling, and meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for you.

You can exercise this right and, therefore, request all the information indicated above, in the following ways:

By email: Request the access right exercise form from us. Fill it out and send it to our email address info@finquescalella.com, also attaching a copy of your national identity document.
By postal mail: Request the access right exercise form from us. Print it, fill it out, and send your request to our postal address [c/Pirroig nº 7, Local 10, 17210 Calella de Palafrugell, Spain], attaching a copy of your national identity document in the envelope.

You will receive our response within a maximum period of one month. Unless you indicate otherwise, we will send you a copy of your personal data by electronic means, in a document attached to the email in which we respond to your request. If you prefer, you can ask us to send the copy by postal mail, either in a printed document or on a CD support.

We will not charge you anything for providing you with a copy of your personal information, unless the request is manifestly unfounded or excessive. If you request another copy of this information or send us repeated access requests, we may charge you reasonable administrative costs or even deny your subsequent requests, provided that the law authorizes us to do so, and in any case communicating the reasons for the denial with maximum transparency.

Right to rectification: what is it and how can you exercise it?

You have the right to obtain, within a maximum period of one month from the receipt of your request, the rectification of inaccurate or incomplete personal data concerning you, for example, in the event of errors, spelling mistakes, changes in the data collected, etc. In the event that we have shared your personal data with third parties, we will urge them to rectify them in the sense that you have indicated, unless it proves impossible or involves a disproportionate effort. Where applicable, we will also inform you which third parties we have provided your inaccurate or incomplete personal data to.

You can exercise this right and, therefore, urge us to rectify your personal data, in the following ways:

By email: Request the rectification right exercise form from us. Fill it out and send it to our email address info@finquescalella.com, also attaching a copy of your national identity document.
By postal mail: Request the rectification right exercise form from us. Print it, fill it out, and send your request to our postal address [c/Pirroig nº 7, Local 10, 17210 Calella de Palafrugell, Spain], attaching a copy of your national identity document in the envelope.

Right to erasure: what is it and how can you exercise it?

This right is also known as the "right to be forgotten". In certain circumstances, you have the right to request that we permanently delete or erase your personal data when, for example, they are no longer relevant or necessary in relation to the purposes for which they were collected or otherwise processed, when you withdraw the consent on which the processing of your data is based (unless there is another legal basis for its processing), when you have objected to the processing of your data and no other legitimate reasons for the processing prevail, etc.

In the event that we have communicated your personal data to third parties and we are obliged, by virtue of the provisions of the preceding paragraph, to erase such data, we will make every reasonable effort to take steps to inform controllers who are processing your personal data of your request for the erasure of any links to, or copies or replication of, those personal data.

You can exercise this right and, therefore, urge us to erase your personal data, in the following ways:

By email: Request the erasure right exercise form from us. Fill it out and send it to our email address info@finquescalella.com, also attaching a copy of your national identity document.
By postal mail: Request the erasure right exercise form from us. Print it, fill it out, and send your request to our postal address [c/Pirroig nº 7, Local 10, 17210 Calella de Palafrugell, Spain], attaching a copy of your national identity document in the envelope.

You will receive our response within a maximum period of one month from the receipt of your request.

Right to object: what is it and how can you exercise it?

The right to object is what entitles you to object at any time, on grounds relating to your particular situation, to the processing of your personal data based on the satisfaction of our legitimate interests, or when we are processing them for the performance of a task carried out in the public interest or in the exercise of official authority vested in us. In these cases, we are obliged to respond to your objection request and cease processing your personal data, unless we demonstrate compelling legitimate grounds for the processing which override the interests, rights, and freedoms you have invoked, or for the establishment, exercise, or defense of claims.

In the event that we are processing your data for direct marketing purposes, we are obliged to comply with your objection request and cease processing your personal data immediately.

If your personal data were processed for scientific or historical research purposes or statistical purposes, you will also have the right, on grounds relating to your particular situation, to object to the processing of those data, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

You can exercise this right and, therefore, urge us to cease the processing of your personal data, in the following ways:

Through the "unsubscribe" link in commercial communications: If your objection request refers to the sending of advertising by us, you can exercise your right very simply and quickly by clicking on the "unsubscribe" link that we include in the commercial communications, advertising emails, or newsletters that we send you electronically. By clicking on this link, we will immediately stop processing your personal data for advertising purposes.
By email: Request the objection right exercise form from us. Fill it out and send it to our email address info@finquescalella.com, also attaching a copy of your national identity document.
By postal mail: Request the objection right exercise form from us. Print it, fill it out, and send your request to our postal address

Privacy policy